TheMortgage Panel

Credit Guide

Last updated: April 2026

This Credit Guide is provided to you under the National Consumer Credit Protection Act 2009 (Cth) (NCCP Act). It contains information about The Mortgage Panel, the credit assistance services we provide, the lenders we work with, how we are paid, and what to do if you have a complaint. Please read it carefully and ask Lloyd if anything is unclear.

1. Who we are

Axis Home Loans Pty Ltd (ABN 34 696 654 162; ACN 650 844 563), trading as The Mortgage Panel
Email: lloyd@themortgagepanel.com.au
Phone: 0478 882 958

Axis Home Loans Pty Ltd is an authorised corporate credit representative (Credit Representative Number 536563) appointed under an Australian Credit Licence. Full licensee details are available on request.

Lloyd is an accredited mortgage broker, a member of the Mortgage & Finance Association of Australia (MFAA), and authorised under the licence noted above to engage in credit activities.

2. The credit services we provide

We provide credit assistance — that is, we help you identify suitable home and investment loan options, prepare and submit applications to a credit provider, and support you through to settlement and beyond. We are not a credit provider; we do not lend money ourselves.

Before we suggest a particular loan to you, we will make a preliminary assessment of whether the credit contract is “not unsuitable” for you, in line with the responsible-lending obligations under the NCCP Act. To do this we will ask about your objectives, financial situation, and capacity to repay, and we may ask for documents to verify what you have told us. You can ask for a copy of our preliminary assessment at any time, and we will provide it free of charge within the timeframes required by law.

3. Our Best Interests Duty

Since 1 January 2021, mortgage brokers in Australia are required by law to act in the best interests of consumers and to give priority to your interests when there is a conflict between your interests and ours. This is known as the “Best Interests Duty”.

In practice, this means we will:

  • take time to understand what you want to achieve and what is important to you
  • consider a range of products from across our lender panel rather than defaulting to one lender
  • recommend a product that is in your best interests based on your specific circumstances — taking into account cost, features, lender service standards, and likelihood of approval
  • tell you clearly if we think a particular feature is not worth paying for, and explain why
  • disclose any conflict of interest that could reasonably influence our recommendation

4. Our lender panel

Through our aggregator we have access to a panel of major banks, customer-owned banks, second-tier lenders, non-bank lenders, and specialist lenders. A current list of the lenders we are accredited with — and the lenders that accounted for the largest share of the loans we placed in the previous reporting period — is available on request.

Although our panel is broad, no broker has access to every lender or every product in the market.

5. How we are paid

We typically do not charge you a fee for our credit assistance. We are paid by the lender when your loan settles. The two main forms of payment are:

  • Upfront commission — paid by the lender once the loan settles. Across our panel, upfront commissions typically range between approximately 0.55% and 0.715% of the funded loan amount (excluding GST). The exact rate varies by lender and product.
  • Trail commission — paid monthly while the loan remains active and is being repaid. Trail commissions typically range between approximately 0.15% and 0.275% per annum of the loan balance.

The actual commission applicable to your specific loan, in dollar terms, will be disclosed to you in the Credit Proposal Disclosure Document we provide before you apply. Our aggregator may retain a share of these commissions.

We may also receive non-cash benefits from lenders such as professional development, conferences, hospitality, or marketing support. Where any benefit is significant, we will disclose it to you.

6. Conflicts of interest

Because lenders pay us different commission rates, we have a potential conflict of interest. We manage this by:

  • only recommending products that meet your objectives and requirements
  • not allowing commission rates to drive our recommendation
  • disclosing the commission applicable to your specific loan before you apply
  • maintaining records that show how we acted in your best interests

We do not accept volume-based bonuses, soft-dollar campaign-conflicted benefits, or any payment that would breach the conflicted-remuneration provisions of the NCCP Act.

7. Fees you may pay

You may have to pay fees and charges in connection with your loan. Some are charged by the lender (for example, application fees, valuation fees, settlement fees, ongoing fees), some by government (such as mortgage registration and stamp duty), and some by third parties (such as conveyancers, building inspectors, or lenders mortgage insurance where applicable).

Where we charge any fees of our own, we will tell you in writing before you incur them and ask you to agree to them in writing.

8. Complaints — how to raise a concern

We take complaints seriously and aim to resolve them quickly and fairly. Our Internal Dispute Resolution (IDR) process complies with ASIC’s Regulatory Guide 271 — Internal dispute resolution.

Step 1 — Contact us. Please raise your concern with Lloyd first. You can call 0478 882 958 or email lloyd@themortgagepanel.com.au. We will acknowledge your complaint promptly and aim to provide a written response within 30 calendar days.

Step 2 — External Dispute Resolution. If you are not satisfied with our response, or you have not heard back within 30 days, you can refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

For privacy-related complaints you can also contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at www.oaic.gov.au.

9. Privacy

We handle your personal and credit information in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Privacy (Credit Reporting) Code 2014.

10. Need a copy?

You can ask us for a copy of this Credit Guide, our preliminary assessment, or any other document required under the NCCP Act at any time, free of charge.

CallFree Consultation